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Fever Logo Fever · Office Administration

Support Agent – Administrative & Operations Assistant

Mexico, Mexico City Employment contract · Job Posted May 30, 2026
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Job Description

We're Hiring: Support Agent – Candlelight Mexico 📍 On-site in Mexico City | Part.Time 20h/week (Monday-Thursday) We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our Candlelight team—working behind the scenes to bring magical experiences to life across the Mexican region, while being based in Mexico City. This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

Job Responsibility

  • Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
  • Coordinate signature collection and follow up with stakeholders on pending documentation
  • Prepare documentation for event execution and shipment when required
  • Ensure accurate filing, tracking, and proper record-keeping across administrative processes
  • Register and organize supplier invoices
  • Support tracking of payments related to vendors, permits, and administrative services
  • Maintain organized records for financial documentation and reconciliation
  • Maintain visibility across tasks, deadlines and project progress
  • Support communication between stakeholders involved in operational workflows

Requirements

  • You live in Mexico City and are legally eligible to work here
  • You speak Spanish fluently & advanced English (B2 level).
  • Experience in structured operations, support or admin roles
  • Strong attention to detail, process orientation and follow-through
  • Comfort using Google Sheets or Excel (intermediate level or higher)
  • A team-first mindset, clear communicator and proactive problem-solver
  • Ability to juggle tasks and priorities in a fast-paced environment

Nice to have

  • Background in events, production or the music industry
  • Experience in administrative-heavy environments
  • Familiarity with tools like Airtable, Notion, Monday, or similar

What we offer

  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Mexico City
  • Help shape the backstage of magical concert experiences
  • Learn about event production, internal workflows and scalable operations
  • Room to grow and take on new challenges as the team evolves
  • Great work environment with a young, international team of talented people to work with
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