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Support Adviser

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360 Resourcing Solutions

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Location:
United Kingdom , Northampton

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Contract Type:
Not provided

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Salary:

27900.00 GBP / Year

Job Description:

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose. Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Job Responsibility:

  • Respond to helpline calls, emails and forum posts with sensitivity and accuracy
  • Actively listen to understand a diverse range of calls and offer tailored information
  • Signpost to MND Association services and external agencies
  • Support complex and sensitive enquiries, liaising with health and social care professionals
  • Maintain accurate records and complete administrative tasks
  • Monitor service standards and contribute to ongoing quality improvements
  • Identify risk or safeguarding concerns and take appropriate action
  • Uphold confidentiality and follow policies that protect people and data
  • Work with the Helpline Manager and wider team to ensure effective service delivery

Requirements:

  • Experience in an information‑giving role, ideally including helpline work
  • Strong active listening skills, with empathy and clarity in communication
  • Ability to explain complex or sensitive issues with care and precision
  • Resilience to support individuals experiencing emotional distress
  • Experience providing information and support in writing, including email and webchat
  • Experience with contact centre or CRM systems
  • Skilled in Microsoft Office, including Outlook and Excel
  • Understanding of data protection and safeguarding procedures
  • Able to work independently while contributing to team goals
What we offer:
  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development
  • Hybrid working

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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