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Make a real difference with our MND Connect team. Your compassion and clear communication will help people feel informed and reassured at a time when reliable support really matters. As a Support Adviser, you’ll provide high‑quality information, practical advice and emotional support to people affected by MND. You’ll help callers understand complex topics such as new diagnoses, voice banking, genetic testing, financial support and available local services. Every conversation is unique, and each one has real impact. You’ll join a collaborative and resilient team who are committed to person‑centred support. We share knowledge and stay focused on solutions that help the people contacting the helpline.
Job Responsibility:
Respond promptly to helpline calls, emails and forum posts
Offer tailored guidance through active listening and sensitive questioning
Provide clear information on MND Association services and signpost to external support
Liaise with professionals and MND Care Centres to support complex cases
Maintain accurate, confidential records and complete admin tasks efficiently
Help improve services and uphold high-quality standards
Identify and act on risks, including safeguarding concerns
Promote the Association’s resources, values and mission in all interactions
Requirements:
Experience in information-giving, ideally via helplines or support services
Collaborative team player who shares knowledge and supports others
Solution-focused, proactive and quick to learn
Empathetic, resilient and confident supporting people in distress
Skilled communicator, able to build rapport by phone and in writing
Experience with CRM/contact centre systems and Microsoft 365
Professional, discreet and committed to safeguarding best practice
What we offer:
28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development