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Support Adviser

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360 Resourcing Solutions

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Location:
United Kingdom , Northampton

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Contract Type:
Not provided

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Salary:

27900.00 GBP / Year

Job Description:

Make a real difference with our MND Connect team. Your compassion and clear communication will help people feel informed and reassured at a time when reliable support really matters. As a Support Adviser, you’ll provide high‑quality information, practical advice and emotional support to people affected by MND. You’ll help callers understand complex topics such as new diagnoses, voice banking, genetic testing, financial support and available local services. Every conversation is unique, and each one has real impact. You’ll join a collaborative and resilient team who are committed to person‑centred support. We share knowledge and stay focused on solutions that help the people contacting the helpline.

Job Responsibility:

  • Respond promptly to helpline calls, emails and forum posts
  • Offer tailored guidance through active listening and sensitive questioning
  • Provide clear information on MND Association services and signpost to external support
  • Liaise with professionals and MND Care Centres to support complex cases
  • Maintain accurate, confidential records and complete admin tasks efficiently
  • Help improve services and uphold high-quality standards
  • Identify and act on risks, including safeguarding concerns
  • Promote the Association’s resources, values and mission in all interactions

Requirements:

  • Experience in information-giving, ideally via helplines or support services
  • Collaborative team player who shares knowledge and supports others
  • Solution-focused, proactive and quick to learn
  • Empathetic, resilient and confident supporting people in distress
  • Skilled communicator, able to build rapport by phone and in writing
  • Experience with CRM/contact centre systems and Microsoft 365
  • Professional, discreet and committed to safeguarding best practice
What we offer:
  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development
  • Hybrid working

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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