Supply Telemetry Coordinator

• Play a critical role in reducing operational risk and ensuring the management of telemetry alarms
• Monitoring and initial response to telemetry alarms received from water production and distribution assets
• Identifying appropriate staff to attend the site and allocating work for corrective action
• Apply a context-sensitive approach to alarm management to identify the appropriate response
• Highlight areas of risk across the wider supply system
• Resolve recurring alarms and implement procedure improvements
• Liaise and communicate with control room staff and operational field teams
• Form a pivotal part of the operational response to supply alarms and incidents
• Drive to minimise service failure and maximise an efficient response through data-driven assessments
• Administration and use of CCTV applications
• Liaison with work scheduling and field teams
• Alarm changes and process management
• The remote operation of plant
• The live analysis of telemetry and other corporate data
• Following procedures for critical alarms
• The maintenance and administration of handovers

• Excellent organisational skills and an eye for detail
• Aptitude and approach to effectively problem solve
• Competent in interpreting data and communicating clear information to stakeholders
• Comfortable working at pace while being able to deliver important activities
• Liaising with technical staff and the ability to discuss technical concepts
• Experience working in an operational team/control room
• Ability to adapt between following strict procedures and using your own initiative
• Delivering a consistent performance under all workload conditions, including during operational incidents and weather events
• Advanced PC skills, including Microsoft products

An understanding of water supply systems or telemetry systems

• A combined pension contribution of up to 20%
• Career progression and professional development opportunities
• 25 days' holiday rising to 28 with length of service
• The opportunity to sell up to five days of holiday every year
• The opportunity to buy up to ten days of holiday each year (subject to conditions)
• A healthcare package that allows you to claim back healthcare costs
• Life assurance of up to eight times your salary
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions)
• Cashback and discounts from more than 3,000 retailers
• One paid volunteering day each year
• Enhanced family leave and pay arrangements
• Access to an interactive health and wellbeing platform
• Support from trained mental health first aiders
• A £1,000 referral fee if you recommend someone who is successfully recruited