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Airbnb is seeking a Tools and Systems Lead to drive strategic priorities for business systems powering Airbnb's Hotels vertical. You'll identify complex business problems, translate them into technical solutions, and lead cross-functional initiatives across 6-8 teams including Sales, Revenue Operations, Engineering, and Data Science.
Job Responsibility:
Drive business systems strategy for Hotels vertical, partnering with Product Marketing teams to define system requirements and 18+ month technical roadmaps
Lead cross-functional delivery across Supply, Operations, Product Marketing, Engineering, and Analytics teams, coordinating complex initiatives
Influence technical architecture by partnering with Product Marketing and Engineering teams to pressure-test business requirements through prototyping and use case validation
Translate business problems into technical solutions through detailed concept briefs and stakeholder alignment
Enable successful system adoption by partnering with Product Marketing and Enablement teams on internal go-to-market and change management
Requirements:
Strategic thinking with ability to balance immediate needs and long-term scalability
Exceptional communication - can articulate complex technical concepts to diverse audiences
Comfortable with ambiguity and complex stakeholder management
Understanding of change management for internal systems adoption
10+ years in tech management/ownership, business systems, or GTM operations leading multi-team initiatives
Proven ability to independently identify strategic business problems and translate them into product roadmaps
Strong technical aptitude - can engage in architecture discussions and challenge engineering decisions
Track record influencing and aligning stakeholders across complex organizations
SQL proficiency for analysis and requirements definition
Experience with business systems ecosystems (CRM, sales tools, operational platforms)
Platform-agnostic thinking - focus on capabilities over specific tools