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Pfizer Logo Pfizer · Quality Control

Supply Operations Quality Market Manager

Australia, Sydney · Job Posted February 20, 2026
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Job Description

Every day, everything we do is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, which is both science and risk-based, is designed to be flexible, innovative, and customer-oriented. Whether your role involves development, maintenance, compliance, or analysis through research programs, your contribution is crucial and will have a direct impact on patients. Our dedication to quality and safety ensures that we consistently meet the highest standards, making a meaningful difference in the lives of those we serve.

Job Responsibility

  • Ensure timely implementation of all applicable quality management systems
  • Assist with training programs as required
  • Ensures planned, permanent & temporary changes of GMP/GDP related activities & systems are managed, documented appropriately & completed as per agreed timelines
  • Monitors key quality performance indicators on quality performance, evaluates & highlights any significant trends and identifies actions, opportunities to propose improvements to the processes
  • Provides on-going education on Quality to increase awareness & to enhance Quality Culture
  • Lead and/or support the preparation and coordination of any Health Authority inspection and/or company internal audits of GxP activities
  • Work with local cross functional teams to define appropriate action plans to address inspection/audit observations, tracking action implementation within the agreed timelines
  • Ensures self-inspections are performed at defined intervals following a pre-arranged program
  • Ensures a Quality Risk Management program is in place for the consistent application, documentation and communication of risks to product quality/patient safety in support of GxP activities
  • Responsible for the local release for distribution process
  • Decides on the final disposition of returned, rejected, recalled or falsified products
  • Manages Quarantine Alert Notifications promptly
  • Ensures a compliant process is in place to manage quarantine shipments
  • Ensures appropriate customer screening processes are in place to align with Pfizer and local regulations
  • Coordinates & performs any market action operation promptly
  • Responsible for Product repackaging and/or relabelling
  • Ensures deviations from Product Quality and Compliance requirements are investigated thoroughly, within required timelines
  • Ensures that relevant customer complaints are dealt with effectively
  • Notifies management of significant issues within the agreed timeline
  • Management of relevant corrective and preventative actions (CAPA)

Requirements

  • A minimum Tertiary Education in Science, Pharmacy or related discipline
  • At least 7 years' experience in the pharmaceutical industry in a quality role
  • Demonstrated ability to influence, when necessary, particularly with stakeholders and external parties
  • Experience in Australian & New Zealand legislative requirements, GMP, GDP and QMS
  • Technical writing and reporting
  • A solid understanding of the regulatory and audit frameworks pertinent to biopharmaceutical operations
  • Proficiency in taking decisive action based on quality and compliance metrics and trends
  • Excellent interpersonal effectiveness, coupled with superior written and verbal communication skills

Nice to have

  • Experience in quality control and/or quality assurance within the pharmaceutical industry
  • Experience in aseptic processes and operational knowledge
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously

What we offer

  • Paid parental leave
  • Access to Health & Wellness apps
  • Career Growth Experiences program
  • Recognition & rewards program
  • Paid volunteer days
  • Life Insurance Benefits
  • Pfizer Learning Academy access to top content providers
  • Access to flu vaccines & skin checks
  • Options to purchase additional leave
  • Salary packaging & novated lease options
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