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Supply Management Business Analyst

Portugal, Lisbon · Job Posted March 26, 2026
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Job Description

The Supply Management Business Analyst is responsible for the end‑to‑end management of product quotas to ensure fair, compliant, and patient‑focused allocation of limited supply across markets, customers, and channels. The role plays a critical part in safeguarding continuity of supply by setting, maintaining, and enforcing quotas in alignment with demand signals, available inventory, and market requirements. This role acts as the primary operational decision‑maker when customer demand exceeds allocated supply and serves as a key interface between Supply Management lead, IBP, Regional Demand Planning, Customer Service, and Local Affiliates.

Job Responsibility

  • Prepare and update monthly quotas by country, customer, channel, and period, based on validated demand and available supply
  • Coordinate affiliate reviews and approvals
  • Monitor orders exceeding quotas and decide on reductions, rejections, or quota adjustments
  • Ensure all decisions are executed in the correct systems and clearly communicated
  • Apply quota governance rules consistently and escalate changes needing higher approval
  • Perform manual overrides only when authorized
  • Lead monthly quota calls and act as main contact for Affiliates, Customer Service, and Planning teams
  • Communicate quota decisions, exceptions, risks, and rationale
  • Analyze trends, risks, and market behaviors to identify supply issues or demand spikes
  • Support ongoing improvements in processes, reporting, and ways of working

Requirements

  • Bachelor’s degree in Business, Supply Chain, Commercial, or a related field
  • 2–3 years of experience in commercial operations, demand planning, supply chain, customer service, or business analysis
  • Strong analytical skills with the ability to work with data, interpret trends, assess risks, and support decision‑making
  • Experience collaborating cross‑functionally (e.g., Supply Chain, Customer Service, Demand Planning, Finance, Affiliates)
  • Experience working with ERP systems such as SAP
  • Familiarity with quota management, order or allocation processes, and reporting or planning tools
  • Excellent communication and influencing skills
  • Strong attention to detail, disciplined execution, and the ability to prioritize effectively
  • Proactive, solution‑oriented mindset
  • Fluency in English
  • Strong proficiency in Microsoft Excel and PowerPoint

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements

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