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Coordinate daily Global Order Scheduling and Backlog Management between Juniper and its Contract Manufacturers, ensuring service level agreements are met. Analyze key metrics, lead improvement initiatives, and drive collaboration across functions to support growth, efficiency, and customer satisfaction.
Job Responsibility:
Drive efficiency, automation and expansion of processes, capabilities and efficiencies of DOF and/or HUB site(s)
Explore, propose and drive synergies across functions, sites & CMs in support of Customer Experience in delivering Perfect Orders
Manage, analyze & report delivery performance metrics associated with Global Order Scheduling
Lead Daily On-site Production meetings, driving actions and root cause analysis associated with at risk and missed Customer commitments
Act as primary site point-of-contact for Global Sales Operations provided status and risk mitigation plans associated with Expedites and Escalations and Backlog prioritization
Execute necessary transactional tasks associated with Sales & Purchase Orders required to fulfill Customer and Internal demand
Partner with Juniper Supply Chain Managers on key process, policies and capability transformation needed to support growth, scale and efficiency of shared processes in manage fulfillment in service to a positive Customer Experience
Provide DOF Planning back-up support of all global DOF and HUB sites as required
Support Qtr-end activities related to achieving revenue attainment goals
Manage TL9000 Process maps and manage CM’s corrective action as required
Ensure all TL9000 documents are filed/retained
Requirements:
Bachelors’ degree or equivalent
6+ years of production planning experience, preferably in an enterprise manufacturing environment
3+ years Program/Project Management experience preferred
Excellent communication skills, both verbal and written
Full professional proficiency in English and Vietnamese language, would advantage if could speak in mandarin
Successful track record of leading change at a systemic level
Experience with ERP tools (SAP, Oracle) is a MUST
Experience & Good Skills in Macros
Proficiency with collaboration suite of products, specifically MS Office 365 & Google
Strong analytical and reporting skills, with a keen attention to detail
Excellent interpersonal skills
Nice to have:
Program/Project Management experience
ability to speak Mandarin
What we offer:
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing