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Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. Within CSCP, the Spares Supply Chain organization is reinventing and transforming the cloud service parts supply chain. Our goal is to ensure the right spare parts are in the right place at the right time to support global capacity requirements and make sure our customers have the cloud capacity they need when they need it.
Job Responsibility:
Drive global fulfilment of spare parts and manage blockers to streamline the order fulfilment across spares supply chain process
Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Distribution Centers and others)
Manage supplier performance to ensure continuity of supply
Cultivating strategic relationships and influence across the organization
Define new data-driven models to support the evolving business need and optimize service level
Implement measurement frameworks to enable data-driven decision making
Work independently and be agile in a dynamic and growing environment
Partner with Sourcing on various SRM activities to monitor and drive supplier performance metrics
Support business case, financial impact and recommend go-forward plans through the analysis of large data sets
Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loops
Requirements:
Master's Degree in Supply Chain Management, Business, Engineering, or related field AND 5+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes
OR Bachelor's Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
Detailed knowledge of supply chain planning and/or management, inventory management, order management, procurement processes, hardware & network service models
Well-versed in program management methodologies, approaches, and tools
Proficient in process engineering including scoping project, analysis, and definition
Skilled in creating global metrics and decision-support tools
Thrive in fast-paced environments, managing shifting priorities with minimal oversight
Proven track record of strong critical thinking, problem-solving, solution design, implementing and driving closure on continuous improvements efforts
eager to learn, curious, and customer focused
Excellent analytical, verbal, written, interpersonal communication skills with strong attention to detail
Strong knowledge of key IT and service industry concepts