Supply Chain Operations Help Desk & Payment Processing Manager

• Develop and execute the strategic vision for the Help Desk and Payment Processing functions
• Lead and mentor a team of specialists
• Oversee the delivery of expert support for all P2P processes
• Develop and implement standardized procedures and training programs
• Develop and implement effective escalation management processes
• Drive continuous improvement initiatives
• Design and implement robust control processes
• Ensure compliance with internal policies and regulatory requirements
• Collaborate effectively with internal and external stakeholders
• Mentor, coach, and develop team members
• Oversee the preparation and analysis of Help Desk and Payment Processing reports
• Evaluate and recommend new technologies and system enhancements.

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field
• MBA or Master's degree preferred
• Chartered Accountant (CA) is preferred
• 8+ years of progressive experience in P2P processes, help desk support, payment processing, or a related field
• Proven track record of leading and developing high-performing teams
• Experience managing complex projects and driving strategic initiatives
• Experience working in cross-cultural global teams is a plus
• Deep understanding of P2P processes, GST regulations, and related accounting principles
• Expert-level proficiency in relevant systems and technologies
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, interpersonal, and stakeholder management skills
• Ability to quickly learn and apply new technologies and business processes
• Strong leadership, mentoring, and team-building skills
• Results-oriented approach with a strong sense of urgency and ownership.

Experience working in cross-cultural global teams is a plus.