Supply Chain Manager Job at Amgen (Cambridge)

Job Description

In this vital role, you will be responsible for key commercial and supply operations activities for the UK & Ireland affiliate, supporting reliable product supply, operational excellence, and regulatory compliance across the product lifecycle. Working cross-functionally with Commercial, Quality, Finance, Regulatory, Medical, and Global Supply Chain teams, you will help ensure patients and customers experience uninterrupted, compliant access to Amgen medicines while supporting continuous improvement and operational effectiveness.

Job Responsibility

Manage day-to-day commercial operations activities, acting as a key escalation point for Customer Success, Customer Finance, customer queries and complaint resolution, ensuring timely issue management and cross-functional co-ordination
Manage wholesaler, distributor and third-party operations, including contract negotiation, relationship and order management, issue resolution, performance governance, and business continuity planning
In partnership with our Regional Operations team, support demand, inventory, and NHS stock reporting activities to ensure reliable product supply, minimise inventory obsolescence risk, and maintain compliance with UK reporting obligations
Own UK customer master data governance, ensuring accuracy and alignment across Amgen’s systems and in compliance with regulatory frameworks
Act as a key liaison for commercial team with Quality, Medical and Supply Chain Operations functions, ensuring audit readiness and compliant operation of compassionate use, early access and other programmes
Support operational readiness and cross-functional execution for product launches, product changes, and lifecycle events, ensuring continuity of supply and compliant implementation
Develop and maintain data and reporting capabilities in support of all the above responsibilities, including Power BI dashboards
Drive continuous improvement through digital enablement, data-led insight, and adoption of generative AI tools to improve operational effectiveness

Requirements

Previous experience in pharmaceutical supply chain or commercial operations environments, with strong understanding of pharmaceutical compliance, including ABPI Code requirements, quality standards, and audit expectations
Strong knowledge of the UK and/or Ireland pharmaceutical and NHS landscape
Proven experience managing customer data, distributor operations, order management, and inventory performance
Experience supporting product launches, tenders, and product lifecycle events
Strong systems, reporting and analytical capability (including SAP, Power BI, and Excel)
Ability to operate independently, manage complexity, and deliver outcomes accurately and at pace
Proven ability to partner cross-functionally and influence stakeholders within a matrix environment
Continuous improvement mindset with an interest in digital enablement and data-led operational excellence

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

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Supply Chain Manager

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