This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Job Responsibility
Manage assigned end-to-end processes and ensure their readiness for execution of clinical supply chain processes
Partner with DTI to assist with the resolution of technical incidents utilizing the Integrated Service Management-ServiceNow (ISM-SN) application
Troubleshoot technical incidents with end users utilizing both internal resources and outside organizations such as External Trial Operations (ETO)
Monitor iDoc failures and determine the root cause of issues
Act as a change record owner to support continuous improvement initiatives
Manage documentation and maintenance of clinical customization requirements to support readiness for key projects, audits, and inspections
Manage audit readiness playbooks for assigned processes
Interpret customers’ needs to identify potential opportunities for improvements
Support development of business cases for proposed system enhancements
Support and/or lead enhancement implementation
Act as primary tester for system enhancements and upgrades
Support training in the clinical OTC and/or PTS process
Requirements
Doctorate or master’s degree and 2 years of SAP or IS system experience
OR Bachelor’s degree and 4 years of SAP or IS system experience
OR Associate’s degree and 8 years of SAP or IS system experience
OR High school diploma / GED and 10 years of SAP or IS system experience
Nice to have
Experience with SAP Order to Cash functionality
Experience with SAP Plan to Stock functionality
Experience with SAP Staging Tables
Experience with Clinical Investigational Product management in ERP systems
Experience with SAP Security
Experience with Electronic Trial Operator systems and interfaces
Experience with Logistics Service provider systems and interfaces
Experience with data acquisition tools, such as Spotfire
Experience with IS management tools, such as ISM - ServiceNow
Experience with computerized system validation testing
Experience with Project Management
Experience with Quality systems and processes such as Change Control and Deviations
What we offer
Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions