Supply Chain Coordinator

• Raising and processing customer order requests
• Coordinating timely deliveries with hauliers across the UK and Internationally
• Handling inbound telephone and email enquiries regarding order status', delayed deliveries and damaged stock
• Maintaining an accurately updated database with order forms, delivery notes, invoices and product details
• Updating accurate customer, haulier and supplier records
• Reporting Out of stocks to manager and other stakeholders
• Maintaining consistent communication with customers on order confirmation, shipment status and any delay/arrival expectations of goods
• Liaising directly between customer service, sales support and production teams to ensure a smooth operational process

• Previous experience as a Supply Chain Coordinator or from a scheduling/coordinating background within a fast paced environment
• Ability to act and make decisions under pressure
• Confident handling high volume personalized customer orders
• Strong attention to detail and level of accuracy
• Ability to communicate effectively across multiple internal departments and externally with UK and international suppliers/hauliers
• Excellent communication both verbal and written in English

Any additional languages would be advantageous