Supplier Services Account Executive

• Develop and maintain strong working relationships with Energy Supplier (ES) accounts in New Hampshire
• Manages the supplier enrollment process (EDI certification, ES training, and service contract negotiation), resolves problems and identifies individual ES account needs, administers ES contract, identifies profitable business opportunities resulting from the provision of new services, and identifies and negotiates for Company resources to capitalize on approved business opportunities
• Participates in working groups and supplier-related regulatory dockets and in the planning, development, implementation, and administration of strategies pertaining to Retail Access
• Coordinates distribution of company resources (meter engineering, field operations, load profiling, etc.) to deliver services and resolve problems for 20 - 30 ES accounts in Connecticut and Massachusetts
• Monitors revenues and costs associated with supplier services and reports results
• Participates in contract negotiations between competitive suppliers and the distribution company
• Leads the trouble shooting process for resolving supplier issues and addressing escalated supplier complaints
• Manages customer satisfaction of ES accounts through regular meetings with ES representatives to review product and service issues
• Identifies and implements profit opportunities for the Company by using knowledge of ES needs and Company capabilities to develop new products and services
• Increases account penetration through the development and expansion of product and service offerings and identification of opportunities/needs for new ES products and services
• Analyzes proposed changes in state legislation, regulations, and administrative policy for their potential impact on the Customer Experience organization
• Acts as Company liaison between ES's, Governmental Agencies and other Distribution Companies in areas concerning retail access
• Provides docket administration for on-going regulatory proceedings on supplier-related issues
• Conducts periodic Company-sponsored ES conferences
• Manages sensitive relationships with senior level business executives
• Represents Company through participation at local and regional working or technical meetings

• Ability to develop and manage business relationships
• Ability to act as a key liaison and to work effectively with various organization levels within and outside of the Company
• Ability to deal with and resolve conflicts
• Ability to gather and analyze information to identify and resolve process and quality issues
• Ability to read, comprehend, interpret, and apply large quantities of complex information
• Strong detail orientation as well as the ability to be thorough and precise
• Qualitative and quantitative analyses
• Team leadership skills
• Strong spoken and written communication skills and strong negotiating skills
• Strong customer service orientation
• Ability to use and apply sound judgment
• Initiative and personal ownership
• Ability to work under pressure
• Ability to multi-task and shift among multiple priorities simultaneously
• Strong functional understanding of computerized business systems
• Demonstrated skill with MS Office, specifically Word, Excel, and PowerPoint
• Bachelor's degree, or the equivalent work experience
• Advanced degree is preferred
• Minimum of three (3) years of related experience is required preferably in account or relationship management
• Drivers License Required
• Must be available to work emergency restoration assignment as required
• Must be available to travel between MA/CT/NH as necessary

Advanced degree is preferred