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The SRM (Supplier Relationship Management) Analyst reports to the SRM Sr. Manager, or other leader as designated, and will support the SRM team in the execution of the Managed Service Provider (MSP)-centric processes and procedures that relate to the supply base, with a focus on implementation and supplier adoption.
Job Responsibility:
Participate in both internal and external customer implementation calls/meetings, providing updates on Supplier adoption status
Provide guidance to other SRM team members regarding implementation tasks and processes
Update Supplier Summit PowerPoint presentation template and present to supply base, providing an overview of Guidant Global, what to expect during the adoption process, and the benefits of an MSP
Maintain accurate documentation of supplier progress at all times using Monday.com and independently chase for further updates
Track and actively push Suppliers through multistep onboarding phases as quickly as possible
Call and email Suppliers to encourage them to return required documents as quickly as possible, answer their questions, document notes on shared matrix
Audit Supplier documentation for accuracy
Ensure proper storage of document templates and completed Supplier documents
Maintenance of accurate Supplier contact information
Partner with multiple internal teams to provide necessary information related to Suppliers
Participate in repapering efforts (amendments and new contracts), tracking all activities with the objective of collecting all documents as quickly as possible
Processing various requests for Suppliers and internal customers via ticketing system
Support projects related to supply base to include sun-setting, worker transitions, terminations, optimization efforts, expansions and implementations all according to documented processes
Other responsibilities as needed
Actively participate in the development and improvement of processes and programs within the SRM practice when applicable
Participate in special projects and may be required to exhibit creative thinking and produce unique solutions
Requirements:
Ability to apply excellent customer service skills while swiftly moving back and forth between tasks and projects, triaging critical items while making every Customer, PMO, or Supplier feel as though they are our only priority
Ability to communicate clearly with Customers, Suppliers, and PMOs
Ability to perform in a fast-paced environment while using a ticketing system
Strong organizational and multi-tasking skills
Ability to adapt to new processes
3 years' experience in the staffing industry or 2 years' experience in the MSP industry
Intermediate user of Microsoft Outlook, PowerPoint, Word, Excel, and Teams