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The Supplier Quality Manager is responsible for ensuring suppliers meet World Courier quality standards and compliance requirements while driving continuous improvement in supplier performance. This role involves developing and maintaining supplier quality programs, conducting audits, and managing supplier relationships to ensure the delivery of high-quality materials and services. The Supplier Quality Manager collaborates across departments to align supplier performance with organizational goals and regulatory standards.
Job Responsibility:
Develop and implement supplier quality management policies, procedures, and standards
Partner with global QA to establish and maintain supplier qualification and approval processes
Define key performance indicators (KPIs) to monitor supplier quality and performance
Conduct regular supplier audits to ensure compliance with quality standards, regulatory requirements, and company specifications
Perform risk assessments for suppliers and identify opportunities for improvement
Prepare audit reports, corrective actions, and follow-up plans for supplier quality issues
Build strong relationships with suppliers to foster collaboration and alignment
Communicate quality expectations clearly and provide feedback to suppliers on performance
Work closely with suppliers to implement corrective actions and resolve quality issues
Investigate supplier-related quality issues and implement root cause analysis to prevent recurrence
Collaborate with internal teams to address and resolve supplier-related challenges
Ensure timely resolution of non-conformance reports (CAPA) and deviations
Ensure suppliers comply with industry standards, regulatory requirements, and certifications (e.g., TSA, GDP)
Maintain supplier quality documentation in accordance with company and regulatory standards
Stay updated on changing regulations and ensure supplier compliance
Drive continuous improvement efforts across the supplier base to enhance quality, efficiency, and cost-effectiveness
Partner with internal supplier management teams to reduce lead time and improve operational efficiency
Implement best practices for supplier quality management
Requirements:
Bachelor’s degree in Engineering, Quality Management, Supply Chain Management, or a related field
Minimum of 5 years of experience in supplier quality management, quality assurance, or a similar role
Strong knowledge of quality management systems (e.g., ISO 9001, GDP)
Experience with supplier audits, corrective actions, and root cause analysis
Proficiency in quality tools and methodologies (e.g., Six Sigma, Lean Manufacturing, FMEA, SPC)
Knowledge of regulatory requirements such as FDA, EMA, or other relevant standards
Excellent analytical and problem-solving skills
Strong project management and organizational abilities
Effective communication and interpersonal skills to collaborate with suppliers and cross-functional teams
Ability to negotiate and influence supplier performance
Proficient in quality management software and tools
Nice to have:
Certifications such as ASQ Certified Quality Engineer (CQE), Six Sigma Green/Black Belt, or similar
Experience in pharmaceutical, medical device, or highly regulated industries
Familiarity with ERP systems and supply chain management software