Supplier Performance Manager Job at Plusnet (Budapest)

Job Description

The aim of the Service Level Management and Supplier Performance Management teams is to ensure that excellent service, quality, and value for money are delivered through our service suppliers, which supports the delivery of our own commercial and operational performance / KPI’s. The team works closely with most other areas across Business Service, where necessary, to support wider business goals. Additionally, they collaborate with key partners to manage change. The role holder will also be responsible for managing a team of service level management and supplier performance professionals associated with standard and enhanced managed service contracts, ensuring that the services provided underpin agreed SLA’s.

Job Responsibility

Accountable for the leadership, direction, and engagement of our BMS supplier relationships
Accountable for driving strategic supplier/partner service performance where partner failure has a major impact on the service operation, our customer experience measures (NPS), and revenue
Ensuring that service levels are delivered on time and with the quality required to deliver against all MU contractual requirements and mitigate service credit costs impacting the profitability of the Managed Service business
Works across Business, engaging with senior stakeholders to agree, prioritise and implement key initiatives, communicating outcomes and progress
Acts as the BMS SLM and Supplier Performance escalation contact at senior levels of our internal and partner organisations
To champion BT Business interests and to influence supplier strategic focus
To brief and advise senior managers/executives in BT on commercial/contractual performance and future programmes in support of business objectives, including preparation for MD and CEO Service reviews
To implement and manage a strong governance framework whilst ensuring the basis of good supplier management are in place

Requirements

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Able to operate and influence at senior levels both internally and externally
Strong Relationship, Contract management, Service Level Management and Supplier/Partner management skills
Strong Communication skills, with the ability to create clear strategic goals and direction, aligning the team whilst motivating/ empowering matrix teams to deliver
Strong Organisational skills, to manage conflicting demands on time by taking a ruthless approach to prioritisation
Strong Negotiation skills
ITIL awareness, minimum managing professional
Experience of building and maintaining very effective partner and senior stakeholder relationships through amazing relationship-building skills
Experience of working with contracts, key commercial teams, and key performance indicators
Good awareness, where appropriate, of BT’s regulatory environment and the broader industry in which we operate
Experience of spotting performance improvement opportunities (commercial and operational), but also managing and mitigating business risks
Experience in delivering messages (good or bad) clearly, promptly and honestly
Experience of building strong quality and service improvement plans

What we offer

Bonus
Company car or car allowance
Health Insurance
Cafeteria
Smart working allowance

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Supplier Performance Manager

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