Supplier Manager

• Own and evolve our Strategic Supplier Relationship Management (SSRM) framework to ensure strong supplier performance and value delivery
• Build strong, outcome-focused relationships with key partners (e.g. BT Wholesale, Virgin, Openreach, Cisco, Fortinet, Extreme)
• Act as the escalation point for supplier performance issues and drive resolution
• Drive efficiency across third-party spend (COGS) to improve margins and competitiveness
• Manage vendor accreditations, renewals, and compliance requirements
• Support key supplier relationships that underpin business-critical systems, e.g. Service Now and SolarWinds.
• Lead procurement activity in any internal tendering processes
• Manage supplier selection, onboarding, and supply chain due diligence with risk and compliance
• Manage commercial and contract relationships for key outsourced partnerships
• Drive continuous improvement, innovation and measurable value from suppliers
• Ensure supplier SLA issues are resolved quickly and compensation is recovered where appropriate

• 5 + years’ experience in Supplier Management / SRM within telecommunications or technology
• Has worked with major telecoms carriers (e.g. BT Wholesale / Virgin) and technology vendors (e.g. Cisco, Fortinet, Extreme)
• Supply side / procurement experience in delivering tangible cost savings
• Strong Supplier Relationship Management, negotiation, and conflict management skills
• Solid Excel and analytical skills
• Organised, proactive, and able to see the bigger picture
• Comfortable working in a fast-paced SME environment
• Able to pass BPSS and other clearance checks

CIPS or similar procurement qualification

• 33 days holiday (including bank holidays)
• Private medical insurance
• Enhanced pension, income protection & life assurance
• Hybrid working – 3 days per week in the Solihull office
• Dog-friendly office