Supplier Delivery Manager

As a Senior Support Delivery Management Manager, you will lead a team of individual contributors who focus on the readiness and operational performance of Delivery Partner (DP, aka Supplier) support organizations. The Delivery Partners provide frontline technical support across Microsoft products and programs, often from different geographic sites. Your job is to enable your team to deliver a great customer experience through the Delivery Partners – involving a number of operational and strategic aspects all while adhering to delivery standards and line of business needs. You will coordinate with numerous stakeholders both within Microsoft, and at the Delivery Partner vendors. The role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. This role enables and promotes career growth through development of deep technology industry knowledge and becoming adept at building and leading diverse teams.