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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Supplier Delivery Manager

Japan, Tokyo · Job Posted April 12, 2026
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Job Description

As a Senior Support Delivery Management Manager, you will lead a team of individual contributors who focus on the readiness and operational performance of Delivery Partner (DP, aka Supplier) support organizations. The Delivery Partners provide frontline technical support across Microsoft products and programs, often from different geographic sites. Your job is to enable your team to deliver a great customer experience through the Delivery Partners – involving a number of operational and strategic aspects all while adhering to delivery standards and line of business needs. You will coordinate with numerous stakeholders both within Microsoft, and at the Delivery Partner vendors. The role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. This role enables and promotes career growth through development of deep technology industry knowledge and becoming adept at building and leading diverse teams.

Job Responsibility

  • People Management: deliver success through team empowerment and accountability
  • enable individuals on your team to operate in the service delivery details
  • Operationalizing Line of Business (LOB) Needs: Ensure adherence to service delivery standards by monitoring team progress and implementing improvements
  • Manage Partner Technical Advisors (PTAs) and Supplier Delivery Manager individual contributors (SDM ICs)
  • Drive process improvements, faster issue resolution, and budget accountability for delivery partner relationships
  • Delivery Partner Management: Collaborate on delivery partner (DP) contract administration and provide guidance and leadership for global delivery partner strategies and set goals, communicate strategy, and oversee operational expenditures
  • Workflow Management: Support your team in driving delivery excellence through customer satisfaction and hold delivery partners accountable and optimize efficiency gains and instill Customer Experience Framework (CXF) culture
  • Escalation Management: Drive issue resolution, manage escalations, and ensure robust communication and coach delivery partners during escalations and proactively identify themes

Requirements

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or Business Leadership, or relevant degree AND 4+ years of managing outsource vendors, direct customer support experience, program management, and/or support management experience
  • OR equivalent experience
  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading and writing
  • moderate spoken English skills
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
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