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Supplier Business Manager

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Social Value Portal Ltd

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Location:
United Kingdom , London

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Category:
Purchasing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Play a central role in managing some of Smart DCC’s most critical suppliers, shaping performance, driving continuous improvement, and protecting service delivery across a highly regulated and complex ecosystem. This role is suited to someone confident operating at pace, navigating ambiguity, and influencing outcomes through strong supplier relationships and governance.

Job Responsibility:

  • Own supplier performance oversight, ensuring clarity, transparency, and accountability across contract, service, customer, and regulatory measures
  • Lead supplier governance, including monthly supplier reviews and complex performance forums, ensuring accurate, concise, and senior-ready reporting
  • Identify and resolve supplier issues and escalations, implementing structured, sustainable improvement and stability plans
  • Drive continuous improvement, working cross-functionally to protect service, reduce risk, and optimise cost
  • Act as a critical interface between DCC, suppliers, customers, and industry forums—providing confident, clear updates to senior stakeholders

Requirements:

  • Proven experience account managing complex suppliers within service-based or regulated environments (energy, utilities, or telecoms desirable)
  • Strong commercial acumen, with experience managing supplier performance, budgets, and improvement plans
  • Excellent stakeholder management and communication skills, including producing high-quality, time-critical briefings for senior audiences
  • A track record of leading issue resolution and escalation management in high-pressure environments
  • A proactive, detail-oriented mindset, comfortable working with ambiguity and shifting priorities

Nice to have:

ITIL knowledge is beneficial but not essential.

What we offer:
  • 8 days per month hybrid work policy
  • competitive salaries with regular benchmarking
  • bonuses tied to personal and company performance
  • pension
  • generous leave allowance
  • private healthcare
  • range of flexible benefits

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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