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Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Job Responsibility:
Lead and motivate the sales team to deliver exceptional customer service
Engage with customers by offering a warm welcome, asking open-ended questions, and providing tailored product recommendations
Maintain a clean, visually appealing, and well-organized shop floor
Support the store manager in achieving sales targets
Organise and contribute to in-store events, customer celebrations, and external outreach
Provide training, feedback, and development for team members
Lead the store effectively in the absence of the store manager
Ensure health and safety standards are followed
Seek opportunities for personal development
Requirements:
Customer Service: Embrace a genuine love for delivering outstanding customer service
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores
What we offer:
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)*