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Belstaff is a functional clothing brand founded to move people forward. We are currently searching for a Supervisor to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store. As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes training and developing the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible.
Job Responsibility:
Ensure client focus and exceptional customer service
Drive sales and achieve individual and store targets
Coach, mentor and train the sales team
Maintain visual merchandising standards
Handle customer complaints effectively
Oversee stock levels, product knowledge and after-sales
Manage administrative tasks including sales reports and scheduling
Ensure health and safety compliance
Build relationships with clients and local community
Requirements:
Proven experience in a supervisory or senior sales role within retail, preferably premium/luxury
Strong customer service skills
Ability to coach and mentor a team
Knowledge of sales techniques and KPIs
Understanding of visual merchandising
Excellent communication skills
Flexibility to cover store management duties when needed