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F&B shift lead is responsible for supervising store operations during assigned shifts, ensuring excellent customer service, food safety compliance, and team performance in line with Subway brand standards. You will also assist in the development and training of Sandwich Artists™. The role supports the Store Manager in achieving sales targets, maintaining operational excellence, and creating a positive working environment.
Job Responsibility:
Ensure food storage and preparation areas are maintained according to Health & Safety standards
Lead and supervise team members during shifts to ensure smooth daily operations
Deliver excellent customer service in line with Subway UK standards
Ensure compliance with UK food safety, health & hygiene, and allergen regulations
Maintain high standards of food quality, freshness, and presentation
Support the store manager with training, coaching, and supporting team members, including new starters
Maintain the cleanliness and safety of the store, including food preparation
Support stock control, deliveries, waste reduction
Opening and closing the store according to procedures and daily paperwork
Requirements:
Previous experience in fast-food, retail, or hospitality environment preferred
Strong leadership, communication, and organizational skills
Flexibility to work evenings, weekends and bank holidays
Ability to work under pressure whilst maintaining a positive attitude
Excellent and teamwork skills
Strong organizational and decision-making skills in fast-paced environments
Able to manage multiple tasks while maintaining high standards
Comfortable with walking and standing during the majority of your shift
What we offer:
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products