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Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. We are currently searching for a Supervisor to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store. As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes training and developing the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team and the local business community must be built and maintained. On occasion the role will be required to assume some duties of Store Management when they are out of the business, ensuring the store is run to the highest standards and operational efficiency.
Job Responsibility:
Ensure client is the main focus for staff at all times
set a standard that exceeds benchmark for customer service within premium/luxury retail industry
create a dynamic and positive team
ensure team fully conversant with Belstaff history
be up to date on local events and current affairs
develop and ensure good internal customer service
deal with complaints effectively
ensure customer service levels consistently meet company expectations
anticipate and respond to client needs
be the role model regarding customer service standards
provide training and coaching to ensure senior sales and sales consultants achieve customer service standards
ensure efficiency in after sales services
cross sell across all product offers
understand Belstaff’s brand and international positioning
achieve individual and store set sales targets on daily, weekly, monthly, quarterly and annual basis
understand and monitor weekly and monthly product sell through
reporting daily, weekly and monthly to Store Manager on sales patterns
achieve KPI targets and personal objectives
optimise sales by attracting new clients and developing client base
encourage team to understand selling process
ensure team captures customer data after each sale
ensure team builds and maintains personal client book
ensure stock levels maximised on shop floor
promote key products and maintain awareness of current press and editorial
assist in planning and co-ordination of in-store promotional events
oversee training and coaching for sales consultants
motivate all sales consultants to meet targets
ensure merchandising in line with Belstaff image and commercial objectives
ensure stock correctly labelled, tagged and available on shop floor
ensure stock in best possible condition for sale
maintain teams understanding of VM standards
ensure high standards of housekeeping
carry out administrative aspects within required timelines
hold regular team briefing sessions
ensure communication flow with team and store management
be aware of all company communications
daily task planning
understand how to produce monthly staffing schedules
be aware of and follow all company rules and HSE legislation
be aware of company, store security, cash handling and key holding procedures
ensure team aware of how to use tagging and other security systems
protect all stock
be alert to possibility of theft
enforce standards of storing stock
participate in and co-ordinate audits and counts
ensure minimal shrinkage
respond to any reasonable request made by management
Requirements:
Work closely with and supervise the team on the shop floor on a daily basis
driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets
acting as the role model on the shop floor in terms of sales and customer service
training and developing the team to deliver budget goals and customer service excellence
ensuring visual merchandise presentation reflects the brand vision and meets highest standards
building and maintaining strong relationships with clients, sales team and local business community
assuming some duties of Store Management when they are out of the business