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The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service.
Job Responsibility:
Coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service
Influence and nurture a professional and enjoyable store environment
Encourage a winning mentality in service and selling
Champion colleague engagement and lead by example
Be an expert on CT product, customer service and selling skills
Train the sales team and encourage the use of staff training tools
Assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store
Adhere to company policy procedures, Health and Safety guidelines and security processes
Requirements:
Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
A genuine passion for delivering outstanding customer service is essential
Experience in managing stock, operations and visual merchandising is highly desirable
Proven ability to consistently prioritise customer service while achieving excellent sales results
Experience with coaching and training individual KPI performance
What we offer:
Excellent bonus scheme - bonuses are paid quarterly when your store hits target
Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
Cycle to work scheme
Relocation packages to support career development
Season ticket loans to those based in London stores
Fun fund to ensure parties, treats, social activities and team building events happen regularly
Professional development through the Tyrwhitt Academy
Apprenticeship level qualifications open to store colleagues
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