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Belstaff is searching for a Supervisor to join the team. The purpose is to work closely with and supervise the team on the shop floor daily, driving sales, coaching and mentoring to ensure achievement of set sales and profit targets. The role acts as a sales and customer service role model, includes training and developing the team for budget goals and service excellence, and ensuring visual merchandise reflects the brand vision. The role will assume some Store Management duties when they are absent. This role is on a 40-hour per-week contract.
Job Responsibility:
Work closely with and supervise the team on the shop floor daily
Drive sales, coach and mentor team to achieve sales/profit targets
Act as a role model in sales and customer service
Train and develop the team to deliver budget goals and customer service excellence
Ensure visual merchandise presentation reflects brand vision and meets high standards
Build and maintain strong relationships with clients, sales team, and local business community
Assume some duties of Store Management when they are absent
Ensure the store is run to the highest standards and operational efficiency
Ensure the client is the main focus for staff at all times
Create a dynamic and positive team environment
Ensure team is conversant with Belstaff history
Be up to date on local events and current affairs
Develop good internal customer service with other stores and Head Office
Deal with complaints effectively & efficiently
Ensure customer service levels meet and exceed company expectations
Anticipate and respond to client needs
Oversee training and coaching for customer service standards
Ensure efficiency in after sales services
Confidently cross sell across all product offers
Achieve individual and store sales targets
Monitor weekly and monthly product sell through
Report to Store Manager on sales patterns and propose actions
Achieve KPI targets and personal objectives
Optimise sales by attracting new clients and developing existing client base
Ensure team captures customer data after each sale
Ensure team builds and maintains a personal client book
Ensure stock levels are maximised on the shop floor
Promote key products and maintain awareness of current press
Assist in planning and co-ordinating in-store promotional events
Oversee training and coaching for sales standards
Motivate sales consultants to meet targets
Exceed personal monthly KPIs
Assist in achievement of Store KPIs
Oversee achievement of sales consultants' KPIs
Meet with team and Store Manager monthly to discuss progression
Ensure merchandising is in line with Belstaff image and commercial objectives
Ensure stock is correctly labelled, tagged, and available
Ensure stock is in the best possible condition for sale
Maintain team understanding of VM standards
Assist in remerchandising the store
Ensure high standards of housekeeping
Complete administrative tasks within required timelines
Complete management admin tasks for holiday cover
Hold regular team briefing sessions
Ensure communication flow with Team and Store Management
Be aware of all company communications
Daily task planning & ensuring completion of tasks
Understand how to produce monthly staffing schedules for holiday cover
Be aware of and follow all company rules and HSE legislation
Ensure team follows company rules and HSE legislation
Be aware of Company, Store Security, cash handling and key holding procedures
Ensure team knows how to use tagging & other security systems
Ensure all stock is protected
Be alert to the possibility of theft
Enforce standards of storing stock
Participate in and co-ordinate all audits and counts
Ensure minimal shrinkage
Respond to any reasonable request by Management
Undertake further duties as skills allow
Liaise with Store Manager on day to day decisions
Run the store in absence of the Store manager
Requirements:
Experience supervising a team on a shop floor
Ability to drive sales and achieve sales/profit targets
Experience coaching and mentoring a sales team
Strong customer service skills, exceeding premium/luxury retail benchmarks
Knowledge of product care, aftersales, and stock availability
Knowledge of the brand's history and positioning
Ability to handle customer complaints effectively
Understanding of product sell-through and commercial stock management
Ability to analyze sales patterns and propose performance-enhancing actions
Ability to build and maintain a personal client book
Experience in visual merchandising to brand standards