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The Portlaoise Plaza is seeking full-time supervisors for Papa John’s Applicants should be available to work full-time from Monday to Sunday, particularly evening shifts on weekdays and weekends. This is not a part-time or weekend-only position."
Job Responsibility:
Provide quality products to our customers by building a system of quality with team members which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order
Professionally and promptly respond to all customers concerns or issues
Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
Communicate, train and promote quality standards to team members by utilising all available tools including Operations Manual and Team Member Handbook
Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly induct and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews
Document performance issues and take appropriate disciplinary action, up to and including termination
Effectively coach and develop team members to ensure entire team is quality and customer focused
and build an atmosphere of teamwork energy and fun
Manage sales goals against budget and prior year by providing prompt and friendly customer service
building average per spend through team member training on products and sales execution
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
Manage profit goals against budget and prior year
ensure food, labour and other controllable costs stay within budget, and correct deviations from the budget by accurately utilising the system
Develop and implement appropriate plans to resolve unfavourable trends and enhance profits
Execute administrative and cash management duties
Plan and manage adequate inventory levels using the restaurant’s computerised inventory system to meet sales demands and minimise loss
Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly
ensure restaurant meets safety and security standards at all times
oversee preventative maintenance and repairs when necessary
Requirements:
Fully Flexible (Working Hours)
Demonstrates: Strong people development skills
Above average coaching, feedback and listening skills
Organization and planning skills
Excellent interpersonal skills
Low defensiveness
Written and verbal communication skills
Delegation and follow-up skills
Strong analytical and problem-solving skills
Business savvy, maturity and intellectual curiosity
Ability to see the big picture
Pride in appearance
Develops and maintains credibility, trust and confidence with individuals and groups