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We have an exciting opportunity for a Supervisor to join the Norwich City Service Limited (NCSL) team. If you are highly organised, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.
Job Responsibility:
Supporting the Contracts Manager by ensuring the safe, compliant, and efficient delivery of operational workstreams
Fostering a customer-focused and safety-first culture
Leading a team of operatives
Overseeing daily performance, resource planning, and service quality
Managing sickness, absence, and disciplinary matters in line with company policies
Conducting safety inspections
Investigating incidents
Ensuring asset compliance
Maintaining high standards across all operations
Mentoring staff
Identifying training needs
Promoting continuous improvement
Ensuring accurate reporting and adherence to KPIs, GDPR, and company values
Participation in the call-out rota
Undertaking additional duties as needed
Requirements:
ILM Level 3 in Leadership and Management or equivalent qualifications, and or demonstratable experience
Driving Licence
In-depth knowledge of health and safety regulations relevant to the assigned workstreams, and reading, working with, and conducting risk assessments
Asbestos Awareness and CAT B Removal
IOSH Managing Safely certification
Demonstrated expertise in HR processes—such as recruitment, onboarding, performance management, and conflict resolution
Experience in accident investigations and continuous improvement initiatives
Confident leader with excellent organisational, communication, and problem-solving skills
Proficiency in digital tools and IT systems
Adaptability to changing demands
A customer-focused, safety-first mindset
A flexible approach
High level of confidentiality
Willingness to travel within Norwich and across Norfolk
What we offer:
Living Wage Employer
Cycle to Work Scheme
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
25 days annual leave, rising by a day each year until 30 days is reached
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