Supervisor Job at Belstaff (Dalton Park)

Job Description

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. We are currently searching for a Supervisor to join the team.

Job Responsibility

Work closely with and supervise the team on the shop floor on a daily basis
Driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store
Acting as the role model on the shop floor in terms of sales and customer service
Training and developing the team in order to deliver budget goals and customer service excellence
Ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible
Building and maintaining strong relationships with clients, the sales team and the local business community
On occasion assume some duties of Store Management when they are out of the business, ensuring the store is run to the highest standards and operational efficiency

Requirements

To ensure the client is the main focus for the staff at all times
To set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry
To ensure team are fully conversant with the history of Belstaff
To be up to date on local events and current affairs
To deal with complaints effectively & efficiently in line with Company policy
Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Understand and monitor weekly and monthly product sell through
Reporting daily, weekly and monthly to Store Manager on sales patterns
To Achieve KPI targets, and personal objectives
To optimise sales by ensuring the team consistently attract new clients and develop the existing client base
To ensure the team proactively captures customer data after each sale
To ensure the team builds and maintains a personal client book
To ensure stock levels are maximised on the shop floor
To promote key products and maintain an up to date awareness of current press and editorial
To assist in the planning and co-ordination of in-store promotional events
To oversee training and coaching to ensure all sales consultants achieve and maintain the above sales standards
To motivate and actively encourage all sales consultants to meet targets
To exceed personal monthly KPIs as set by Store Manager
To be aware of and assist in the achievement of Store KPI’s
To oversee/actively encourage and ensure all sales consultants achieve personal and store KPI’s
To meet with team and Store Manager on a monthly basis to discuss and promote progression
To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store
To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate
Ensuring that the stock is in the best possible condition for sale at all times
To maintain the teams understanding of the company policy on VM standards
To oversee training and coaching and actively encourage all sales consultants to achieve the above
Ensure high standards of housekeeping are maintained, throughout the store, at all times
Ensure any administrative aspects of the job are carried out and completed within the required timelines
To understand how to complete specific management admin tasks such as Sales reports, daily sales and banking sheets, HR documentation, reports, health and safety etc.
To hold regular team briefing sessions using all forms of communication available
To ensure communication flow with Team and Store Management
To be continually aware of all company communications and pass on relevant information to team
Daily task planning & ensuring completion of tasks by self and other staff
Understand how to produce monthly staffing schedules
To be aware of and follow all company rules and HSE legislation
To ensure that the team are aware of and follow all company rules and HSE legislation
To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times
To ensure team are aware of how to use tagging & other security systems in store
To ensure that all stock is protected at all times
To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
To enforce the standards of storing stock on the shop-floor and back of house
To participate in and co-ordinate all audits and counts
To ensure minimal shrinkage according to targets set
Must liaise with Store Manager on day to day decisions, regarding safety, profitability and legal issues within the store
As part of your role it may become necessary to run the store in absence of the Store manager, therefore any decisions made you are accountable for
Petty cash control

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