Supervisor

• Complete building surveys, scope remedial works, and ensure that corrective solutions are designed and delivered effectively
• Plan, initiate, manage and close small-scale projects using both contractors and directly employed operatives
• Ensure consistent quality, compliance, and value for money from initial survey to final sign-off
• Escalate to the Contract Manager any serious events or occurrences that need to be addressed urgently, and highlight key issues, trends or issues that could affect service delivery performance longer term if not addressed
• Be accountable for the jobs you manage, supporting the Operations Centre when pulled upon to deal with technical queries or general issues
• Scope and survey work
• Ensure works that you are accountable for are supervised and monitored through to completion
• Recruit and induct operatives ensuring they have a professional introduction to the company and contract and ensure the probationary process is effectively managed and completed to a successful outcome for the company
• Understand each toolbox talk topic and deliver confidently yourself, ensuring that operatives attend when required
• Treat tenants with respect, demonstrating a courteous manner, escalating if an issue cannot be resolved to the Contract Manager
• Reinforce the Health and Safety culture by ensuring that company practices and policies are being followed and adhered to by you and others in the field, undertaking documented observations, highlighting issues and trends as they occur
• Carry out employee investigations, ensuring they are completed in a professional and timely manner
• Carry out absence management procedures, undertaking return to work interviews, and performance reviews where required
• Carry out accident incident, and near miss investigations, ensuring these are completed in a professional and timely manner
• Ensure that you follow and adhere to the Integrated Management Systems, processes and procedures
• Provide escalation as part of an out of hours service, attending site where requested

• Minimum: HNC/HND or NVQ Level 4+ in Building Studies/Construction plus PCA CSTDB or CSRT
• Ideal: Degree-level Building Surveying qualification + RICS/CIOB membership + PCA certification
• Have a full driving licence
• 5 years’ experience of working in a Building Maintenance environment across multiple trades
• 2 years’ experience of working in Commercial (preferred)
• Managing the delivery of maintenance and repairs and planned works
• Demonstrable experience conducting building surveys and preparing technical reports
• Experience diagnosing building defects including damp and mould
• Experience managing varied repair and refurbishment projects from inception to completion
• Technical building knowledge of working methods, practices, procedures, processes, regulations, and legislation
• Have knowledge of the materials and methods used in the construction and building maintenance industry

Desirable, experience within social housing or occupied property environments