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Mountjoy Ltd provides Reactive Maintenance and PPM to buildings in the Horsham area. The Contract for Horsham District Council encompasses 156 properties of which 100 are temporary housing. The remaining properties consist of offices, commercial buildings, libraries, museums, parks, car parks etc. We are seeking a conscientious, enthusiastic, and experienced Supervisor with a can-do attitude Applicants must have a technical knowledge in a Hard FM environment and have a formal qualification in their relevant trade. This role must maintain a professional appearance and attitude and be polite and courteous at all times. It is a further requirement that all contract employees must pass an enhanced Disclosure and Barring Service (DBS) check.
Job Responsibility:
Keep the Call Centre and the Client up to date with the overall delivery of works and progress
Build the relationship with the Client liaising with them to keep them up to date with the overall delivery of the works and how these are progressing
Liaising with the building users and ensuring they are kept within the communication loop, to fully understand the process, schedule of works and what the next enabling steps are
Report to the office and resource controller keeping them fully up to speed with the status of the programme of works under your control
Manage and support the operatives in their learning and development, ensuring they have the right technical and organisational skills to do their job
Support for the Contract Manager when needed in the scoping, pricing and delivery of jobs
Manage work on site and update regularly to make sure work is completed in a timely, professional and efficient manner
Carry out quality checks on completed works when required and document the findings, making sure that any issues are passed on to the Call Centre to allow prompt rectification
Support the Resource Controller in delivering the service i.e. with technical support with resourcing etc
Understand and enforce health and safety at all times, carrying out toolbox talks, Operative assessments and other training with the team, whether on site or in the office
Carry out scaffold inspections, where required, ensuring that the scaffold register is kept up to date
Carry out normal day-to-day work as part of the daily tasks issued, carrying out site inspections, Health & Safety observations, quality checks and guidance for operatives and our sub-contractor partners
Resolving complex issues, whilst seeking guidance, advice from your senior colleagues and delivering these outcomes professionally and a courteous manner
Be a part of the call-out rota, out of hours, emergency team in both capacities as operative, covering where needed and to be a point of escalation
Carry out induction of new staff members as necessary to ensure that the operative has a detailed understanding of Mountjoy, our client's requirements and continual monitoring of the new inductee, giving feedback as and when required
Requirements:
3+ years' experience working in a Property Maintenance environment completing reactive and PPM tasks (Essential)
Technical background in a Hard FM environment as a Supervisor
Able to recruit and induct staff ensuring they have a professional introduction to the company and contract
Be the technical expert for associated works, providing efficient and effective solutions where required
Able to support and coach a team in the achievement of the standards and quality we are striving for
Able to operate in a changing and evolving environment and enjoy the challenge
Possess interpersonal skills and the ability to communicate at all levels in a professional and courteous way, whilst accepting challenges from colleagues, tenants and our client
Have an organised approach to work, time management and to organise a diary
Able to apply a practical approach and solutions to Health & Safety
Proficient in MS Office, particularly excel, to an intermediate level and be able to understand how Mountjoy's FES system interacts with other systems
Able to record information in the field, identify trends and recurrent issues and put a measure in place to understand the extent of the trend or issue
Be a team player by understanding what it is to be part of a team, sharing experiences and learning
SSSTS Health and Safety (Desirable)
PASMA & Scaffold Inspectors trained (must be willing to complete the training if not qualified)
Construction Skills Certificate Scheme accreditation or equivalent (Desirable)
Hold a full Driving Licence
Technical knowledge of Hard FM (Essential)
Experience of completing statutory PPM tasks (Desirable)
Working knowledge of SFG20 standards (Desirable)
Technical building knowledge of working methods, practices, procedures, processes, regulations, and legislation
Experience of working in a Property Maintenance environment (Essential)
IT knowledge and competency with various systems & programmes
Being able to deliver works via a pre-planned schedule and to update and communicate that schedule on a regular basis
Being able to communicate at all levels
Nice to have:
SSSTS Health and Safety
Construction Skills Certificate Scheme accreditation or equivalent