Supervisor

• Supervise and motivate the retail team to achieve sales targets and provide excellent customer service
• Assist in the daily operations of the store, including opening and closing procedures
• Manage staffing schedules and ensure appropriate coverage on the sales floor
• Handle escalated customer inquiries and resolve issues promptly
• Oversee merchandising and ensure the store is clean, organised, and visually appealing
• Assist with inventory control, stock replenishment, and loss prevention
• Train and onboard new employees, providing ongoing coaching and feedback
• Support the management team with administrative tasks and reports
• Manage cash and payment systems in accordance with company procedures and policies
• Uphold health and safety standards in store
• Performance management of employees
• performance reviews, development plans, investigations

• Previous experience in a retail environment, with supervisory experience preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong problem-solving abilities and a customer-focused mindset
• Basic computer skills for inventory management and reporting
• Flexibility to work varying shifts, including weekends and holidays

10% bonus (paid annually on achievement of objectives)