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Supervisor

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Lush

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Location:
United Kingdom , Edinburgh

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Category:

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Contract Type:
Not provided

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Salary:

13.60 GBP / Hour

Job Description:

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Job Responsibility:

  • Lead and motivate the sales team to deliver exceptional customer service
  • Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations
  • Maintain a clean, visually appealing, and well-organized shop floor
  • Support the store manager in achieving sales targets through team motivation and creative approaches
  • Organise and contribute to in-store events, customer celebrations, and external outreach
  • Provide training, feedback, and development for team members
  • Lead the store effectively in the absence of the store manager
  • Ensure health and safety standards are followed
  • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders

Requirements:

  • Customer Service: Embrace a genuine love for delivering outstanding customer service
  • Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team
  • Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals
  • Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores
What we offer:
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
  • Flexible working
  • Tailored gender affirming care*

Additional Information:

Job Posted:
January 26, 2026

Expiration:
February 06, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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