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This is a role for people who enjoy leading from the front take responsibility seriously and are motivated to support both their teams and the communities they serve. As a Supervisor for our Civil Enforcement Officer teams you’ll play a key role in ensuring effective parking enforcement operations across London while helping to create safer accessible and well-managed streets. Every day is varied active and people-focused – combining supervision decision-making and frontline operational work.
Job Responsibility:
Lead support and motivate a team of Civil Enforcement Officers
Deliver daily briefings and provide ongoing guidance and coaching
Act as the first point of contact for escalated issues from colleagues and members of the public
Monitor performance and track key operational KPIs
Ensure compliance with health & safety and operational standards
Maintain a visible supervisory presence across patrol areas in London
Carry out Civil Enforcement Officer duties when required – issuing Penalty Charge Notices (PCNs) and advising the public on parking regulations
Requirements:
Previous experience in a supervisory or management role
Confident communicator with a calm professional approach
Customer-focused with strong problem-solving skills
Self-motivated and able to work on your own initiative