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Supervisor

United Kingdom, City of London Employment contract 16.06 GBP / Hour · Job Posted May 04, 2026
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Job Description

This is a role for people who enjoy leading from the front take responsibility seriously and are motivated to support both their teams and the communities they serve. As a Supervisor for our Civil Enforcement Officer teams you’ll play a key role in ensuring effective parking enforcement operations across London while helping to create safer accessible and well-managed streets. Every day is varied active and people-focused – combining supervision decision-making and frontline operational work.

Job Responsibility

  • Lead support and motivate a team of Civil Enforcement Officers
  • Deliver daily briefings and provide ongoing guidance and coaching
  • Act as the first point of contact for escalated issues from colleagues and members of the public
  • Monitor performance and track key operational KPIs
  • Ensure compliance with health & safety and operational standards
  • Maintain a visible supervisory presence across patrol areas in London
  • Carry out Civil Enforcement Officer duties when required – issuing Penalty Charge Notices (PCNs) and advising the public on parking regulations

Requirements

  • Previous experience in a supervisory or management role
  • Confident communicator with a calm professional approach
  • Customer-focused with strong problem-solving skills
  • Self-motivated and able to work on your own initiative
  • Comfortable working outdoors in all weathers
  • Organised and confident using Microsoft Office
  • Flexible and able to work shifts

What we offer

  • Flexible shift patterns for work–life balance
  • Competitive leave and family-friendly benefits
  • Full training development and uniform
  • Health and well-being support and gym discounts
  • Retail travel and leisure perks
  • Green travel schemes
  • Pension and Death in Service benefit
  • Recognition for the important work you do

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