Supervisor Job at 360 Resourcing Solutions (Luton)

Job Description

Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you… This role is for our Aelia store situated in the departure lounge of London Luton Airport; we are currently looking for energetic, enthusiastic new members to join the team that have a passion for excellence, teamwork and world class customer service. Hours: 37.5 hours, across 5 days. Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.

Job Responsibility

To deliver customer service in line with OSCAR Service standards
To generate ideas for driving the business and the team forward
To develop a motivated and empowered team through a positive management style
Staff recruitment, planning and training
To use relevant processes and policies to control the security of people, stock and cash
To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
The control of costs in accordance with agreed budgets
Adherence to cash and stock control policies, ensuring and assisting others to do the same
Responsible for team of Sales Advisors / Replenishment Assistants

Requirements

Previous experience at supervisory or managerial level in a retail (or similar) is essential
An understanding of budgets & targets and the ability to deliver and improve them essential
Excellent Communication skills (both verbal & written)
Ability to work in a team or individually depending on the needs of the business
Be able to remain professional and courteous under pressure
Excellent interpersonal skills and team working
Self-motivated
Ability to quickly learn about systems, new products and procedures
100% Customer Focus - Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
Coaching the team to deliver service in line with our internal OSCAR model
Rewarding and recognising excellence within the team
Stock Management - Ensuring the store is fully replenished
Goods receiving duties
Stocktaking and inventory compliance
Merchandising & pricing completed to standard
Housekeeping/Health & Safety - Keeping the store well presented at all time
Ensure the safe usage of all the cleaning materials
Ensuring store and stock rooms are kept tidy in line with H&S
Security - Ensuring security of stock on shop floor and compliance of till inventory
Responsible for the shop floor security when on shift
Awareness of potential security risks out with store and part of the wider airport

What we offer

SimplyHealth Cash Plan
Retail Trust
life insurance
on-site parking
up to 25% in-store discounts
10% bonus (paid annually on achievement of objectives)

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