Supervisor, Utilization Management, CVS Health

CVS Health

Location:
United States, Chicago

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 93574.00 USD / Year

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Job Description:

The Utilization Management Care Coordinator Supervisor helps meet the goal of ensuring patients receive the right care, in the right setting, at the right time. As a key leader on the Utilization Management team, this supervisor oversees a team of Utilization Management Care Coordinators tasked with supporting day-to-day operations of the UM department.

Job Responsibility:

Directly supervises a team of 3-10 Utilization Management Care Coordinators
Provides daily direction and communication to ensure efficient and effective utilization of healthcare resources
Ensures all coordinators have appropriate training, tools, and resources
Monitors productivity reports, MD queues, escalations inbox, Slack, and operational trackers
Responds to emails, questions, errors, and concerns from care teams and external partners
Provides support to UM physician reviewers
Creates and maintains a positive work environment
Delivers performance reviews, feedback, and coaching
Contributes to workflow development and process improvement
Evaluates processes and procedures
Works as member/leader of special or ongoing projects

Requirements:

Bachelor's degree in healthcare administration, nursing, or a related field
Minimum of 3 years of experience in utilization management, healthcare operations, or a similar role, with demonstrated leadership experience
Strong understanding of utilization management principles, healthcare regulations, and industry standards
Desire to lead and motivate a team
Excellent analytical, problem-solving, and decision-making skills
A flexible, positive attitude even within a rapidly changing environment
Ability to build and maintain positive relationships across all organizational levels
Strong communication and interpersonal skills, with the ability to collaborate effectively across multidisciplinary teams
A high level of integrity and alignment with our mission to provide high quality patient care
Proficiency in utilization management software systems and Microsoft Office applications
Ability to multitask, prioritize, and manage time effectively
US work authorization

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 23, 2025

Expiration:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Supervisor, Utilization Management

CVS Health

Location:United States, Chicago

Category:Customer Service

Contract Type:Employment contract