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Supervisor, Utilization Management RN

United States, Los Angeles Employment contract 102183.00 - 163492.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff's responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.

Job Responsibility

  • Executing the day-to-day operations of the UM department
  • monitoring the Care Management (CM) staff's responsibilities and activities
  • ensuring proper staffing and coverage
  • monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness
  • documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations
  • conducting intermittent and annual performance evaluations
  • assisting in triaging identified issues/problems and forming resolution within the scope of work/licensure
  • serving as a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures
  • serving as a formal and informal instructor
  • escalating issues/concerns to the appropriate person when outside of their scope
  • assisting with development and maintenance of a successful and cohesive unit
  • ensuring all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals
  • supporting the UM Manager/Director
  • assisting UM Educator/Manager/Director in identification of training needs
  • collaborating in development of programs, training materials, competency checklist, and orientation checklists
  • supervising all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports

Requirements

  • Associate's Degree in Nursing
  • Minimum of 7 years of acute/clinical care experience
  • Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting
  • Minimum of 3 years leading process, program, or staff or supervisory experience
  • Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management
  • Strong verbal and written communication skills
  • Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software
  • Excellent organizational, time management, and interpersonal skills
  • Must be detailed-oriented, energetic, and an enthusiastic team player
  • Must be able to work independently
  • Registered Nurse (RN) - Active, current and unrestricted California License

Nice to have

Bachelor's Degree in Nursing

What we offer

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

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