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The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff's responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.
Job Responsibility
Executing the day-to-day operations of the UM department
monitoring the Care Management (CM) staff's responsibilities and activities
ensuring proper staffing and coverage
monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness
documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations
conducting intermittent and annual performance evaluations
assisting in triaging identified issues/problems and forming resolution within the scope of work/licensure
serving as a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures
serving as a formal and informal instructor
escalating issues/concerns to the appropriate person when outside of their scope
assisting with development and maintenance of a successful and cohesive unit
ensuring all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals
supporting the UM Manager/Director
assisting UM Educator/Manager/Director in identification of training needs
collaborating in development of programs, training materials, competency checklist, and orientation checklists
supervising all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports
Requirements
Associate's Degree in Nursing
Minimum of 7 years of acute/clinical care experience
Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting
Minimum of 3 years leading process, program, or staff or supervisory experience
Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management
Strong verbal and written communication skills
Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software
Excellent organizational, time management, and interpersonal skills
Must be detailed-oriented, energetic, and an enthusiastic team player
Must be able to work independently
Registered Nurse (RN) - Active, current and unrestricted California License