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Supervisor-Training

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Harbin

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

  • Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications
  • Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment
  • Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters)
  • Prepare for training classes (e.g., materials, setup classes, breakdown classes)
  • Design and create interactive training in various formats
  • Conduct stand-up training to groups of employees
  • Monitor and ensure departments are conducting safety training and orientation
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Follow all company and safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Enter and locate work-related information using computers and/or point of sale systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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