Supervisor, Tim Hortons

• Assist the Shift Managers to supervise multiple food service units
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost
• Communicate positively and enthusiastically to the café patrons and address their issues promptly
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process

• At least one year of strong operation food industry management experience
• FoodSafe Level 1 Certification
• Comprehensive health and safety knowledge and training
• Knowledge of food service catering
• Strong supervisory skills and the capability to motivate and lead staff
• Excellent customer service skills
• Excellent communication skills (written and verbal)
• Knowledge of Microsoft Office

Employee relations experience in a unionized environment is an asset

• Health, vision, and dental care coverage for eligible associates
• Mental Health and Well-Being initiative
• Employment Assistance Program with access to 24/7 support, resources, and information
• Learning and career opportunities