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Supervisor - Tills

United Kingdom, London · Job Posted March 01, 2026
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Job Description

Excitingly, we are now looking for a talented Supervisor to join our Lower Ground Floor's Tills team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team.

Job Responsibility

  • Provide exceptional and personalised luxury customer service
  • Lead our close knit retail team
  • Offer guidance, and share responsibility for the floor’s day-to-day operations
  • Assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently
  • Confidently guide a diverse team of sales staff

Requirements

  • Already be in a similar role within the retail industry
  • Possess experience working within a fast-paced, luxury environment
  • Demonstrate your proven ability to deliver excellent customer service
  • Be fully flexible to work varying shifts including weekends
  • Have superb communication skills as you will be working with a number of departments

What we offer

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)*
  • Up to 40% store and restaurant discounts*
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years

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