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Supervisor, Specialty Support Operations

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DoorDash

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Location:
United States , Tempe

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Supervisor on our Specialty Pods Operations Team, you will oversee a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team.

Job Responsibility:

  • Lead a team of 15-18 full-time employees focused on supporting escalated inquiries
  • Improve internal tools and offshore agents to provide high-quality support
  • Establish and manage team to individual and team goals
  • Coordinate daily workflow and adjust resources to meet service-level agreements
  • Create, distribute, and present impactful reporting on performance
  • Have positive impact on line of business

Requirements:

  • Bachelor’s degree or equivalent experience
  • 2+ years or more of people management or team lead experience
  • Mind and talent for process improvement
  • Experience in pulling data and using data to influence decisions
  • Knowledge of Salesforce, Sigma, and Google Suite
  • Experience in the tech, contact centers, restaurant, or logistics industries (preferred)
  • Familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

Nice to have:

  • Experience in the tech, contact centers, restaurant, or logistics industries
  • Familiarity with working with large, diverse customer support, operations, and sales organizations
What we offer:
  • Premium healthcare
  • Wellness expense reimbursement
  • Paid parental leave and more

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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