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Supervisor - Solihull

United Kingdom, Solihull Employment contract 29617.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We’re on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

Job Responsibility

  • Lead and motivate the sales team to exceed targets
  • Deliver excellent customer service
  • Support colleague development
  • Ensure the smooth day-to-day running of the store
  • Coach and motivate the sales team to maximise KPI's
  • Influence and nurture a professional and enjoyable store environment
  • Adhere to company policy procedures, Health and Safety guidelines and security processes

Requirements

  • Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
  • A genuine passion for delivering outstanding customer service is essential
  • Experience in managing stock, operations and visual merchandising is highly desirable
  • Proven ability to consistently prioritise customer service while achieving excellent sales results
  • Experience with coaching and training individual KPI performance

Nice to have

Experience in managing stock, operations and visual merchandising

What we offer

  • Excellent bonus scheme paid quarterly
  • Uniform allowance refreshed every 6 months
  • Cycle to work scheme
  • Relocation packages
  • Season ticket loans (London stores)
  • Fun fund for team events
  • Professional development through Tyrwhitt Academy
  • Apprenticeship level qualifications

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