Supervisor, Revenue Cycle, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 102081.00 USD / Year

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Job Description:

As a Supervisor for the Enteral Accounts Receivable (A/R) department, you will be responsible for providing leadership for assigned Patient Financial Services (PFS) teams. You will oversee a team of A/R representatives that are responsible for contacting payers to collect on unpaid claims in a timely and accurate manner, researching and resolving payment variances, and managing the accurate and timely filing of claims within payer function group.

Job Responsibility:

Provide leadership for assigned Patient Financial Services (PFS) teams
Oversee team of A/R representatives responsible for contacting payers to collect on unpaid claims
Research and resolve payment variances
Manage accurate and timely filing of claims within payer function group
Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities
Monitor and improve collection of payer claims in accordance with respective contracts
Assist management with meetings with key payers to discuss reimbursement issues
Ensure daily reconciliation of electronic claim files
Maintain productivity and quality standards of all PFS functions
Review accounts receivable adjustments for accuracy
Maintain compliance with government reimbursement programs
Suggest changes to department policies and procedures
Work with management to complete disciplinary action
Develop and deploy training for new employees
Complete annual performance reviews for employees
Create work environment for employees through team building, coaching, and goal setting
Develop and maintain super user capabilities in technology applications
Comply with regulatory compliance areas including HIPAA and PCI compliance requirements

Requirements:

5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections
1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel
Verifiable High School Diploma or GED is required
Bachelor's Degree is preferred

Nice to have:

2+ years of supervisory experience in healthcare reimbursement or medical insurance/billing
Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance
Ability to prioritize and manage multiple tasks simultaneously
Dedication to treating both internal and external constituents as clients and customers
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative
Home healthcare experience
Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
November 22, 2025

Expiration:
December 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Job Link Share:

Supervisor, Revenue Cycle