Supervisor, Revenue Cycle, CVS Health

CVS Health

Location:
United States, Monroeville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

Save Job

Apply Position

Job Description:

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Supervisor, Revenue Cycle. The Specialty Billing and Collections Supervisor will be responsible for leading a team of individuals responsible for the billing of Copay Assistance plans and ensuring payments are received timely from the programs. They will oversee the daily operations of the copay assistance programs, ensuring accurate and timely processing of transactions. This includes timely follow-up of all open AR and providing routine reporting to leadership. The Supervisor acts as a key liaison between internal teams and external partners, fostering collaboration and a culture of continuous learning.

Job Responsibility:

Hire, onboard, train and retrain staff necessary to achieve key metrics
Provide scheduling to support operational hours and ensure billing and collections coverage across payer and patient time zones
Manage work distribution to ensure completion of all billing activities occur within the department goal
Monitor colleague production and track performance for a high-volume transaction area
Coach and mentor staff, providing research and best practice advice on escalated billing and accounts receivable issues
Develop, maintain and review Job Aids, Workflows, and Policy & Procedures for accuracy and completeness
Complete routine billing/AR reviews, summarizing key drivers and ensuring proper steps for unbilled and open AR are being followed
Serve as the primary point of contact for escalated issues, troubleshooting and resolving complex cases
Collaborate with cross-functional teams to optimize processes and ensure regulatory adherence
Support your team by answering questions/resolving issues
Review adjustments/reverse-rebill requests
Identify opportunities for process improvement within revenue cycle
Hold regular meetings with your direct reports
Host Monthly Team Meetings

Requirements:

1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance
1+ year(s) of leadership experience
Must live within a 1-hour commute from the Monroeville, PA office
Verifiable High School Diploma or GED required

Nice to have:

3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance
Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance
Ability to find creative solutions to issues and foster that type of creativeness in your team
Ability to develop a highly productive team through solid communications and feedback
Experience in a high volume, fast-paced production environment
Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments
Strong presentation skills
Excellent oral, written, and interpersonal communication skills
Prior experience with AR reporting including trending, aging, forecasting, etc
Skilled in use of MS Office Applications, particularly Excel
Ability to translate and effectively analyze large data sets
Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team
Bachelor's Degree preferred

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Free parking

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Supervisor, Revenue Cycle