Supervisor, Revenue Cycle, CVS Health

CVS Health

Location:
United States, Work at Home, Arizona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

As a Supervisor for the Infusion Accounts Receivable department, you will be responsible for providing leadership for assigned Patient Financial Services teams. You will oversee a team of A/R representatives responsible for contacting payers, collecting unpaid claims, and managing claims filing. The position emphasizes leadership, compliance, team management, and financial operations in healthcare billing/reimbursement.

Job Responsibility:

Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities
Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract
Assist management with meetings with key payers to discuss reimbursement issues and payer publication notices affecting claims processing changes
Ensure daily reconciliation of electronic claim files
Maintain productivity and quality standards of all PFS functions
Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval
Maintain compliance with government reimbursement programs
Suggest changes to department policies and procedures as appropriate
Work with management to complete disciplinary action as required
Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed
Complete annual performance reviews for employees and provide timely feedback
Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance
Develop and maintain “super user” capabilities in technology applications and all other related information systems, tools, technologies, and processes
Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and 'leading practices'
Liaise appropriately with peers across the organization
Communicate trends and suggest process improvements to revenue cycle

Requirements:

5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections
1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel

Nice to have:

Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance
2+ years of supervisory experience in healthcare reimbursement or medical insurance/billing
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative
Home healthcare experience
Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 18, 2025

Expiration:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Supervisor, Revenue Cycle