Supervisor, Revenue Cycle, CVS Health

CVS Health

Location:
United States, Orlando

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 76500.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues. The Supervisor, Revenue Cycle will lead a team responsible for billing and collections of medical and pharmacy claims and ensure accurate and timely processing of transactions. This full-time position includes both remote and onsite work in the Orlando office.

Job Responsibility:

Hire, onboard, train and retain staff necessary to achieve key metrics
Provide scheduling to support operational hours and ensure billing and collections coverage across multiple shifts
Responsible for administrative duties such as payroll, timesheet review, interviews, disciplinary notices, performance reviews, staff pay rate recommendations, and resolving personnel matters
Oversee day-to-day employee metrics, productivity, and tracking colleague performance for a high volume transaction area
Quality check claims to ensure effectiveness of financial controls, claim accuracy, increase collection rate, and reduce bad debt
Coach and mentor staff, providing research and best practice advice on escalated billing and accounts receivable issues
Develop, maintain, and review Job Aids, Workflows and Policy & Procedures
Generate and analyze standard reports to implement impact-based goals
Perform tracking, trending, and driving claim issues for improvement and resolution on multiple lines of business
Foster good working partnerships with internal and external business partners
Execute finance end-of-month deliverables, team summaries, and required presentations
Identify opportunities for process improvement within revenue cycle
Hold regular meetings with direct reports and host monthly team meetings

Requirements:

1+ years of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance
1+ years of leadership experience
Must live within a 1-hour commute from the Orlando, FL office

Nice to have:

3+ years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance
Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives
Ability to find creative solutions to issues and foster that type of creativeness in your team
Ability to develop a highly productive team through solid communications and feedback
Experience in a high volume, fast-paced production environment
Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments
Strong presentation skills
Excellent oral, written, and interpersonal communication skills
Prior experience with AR reporting including trending, aging, forecasting
Skilled in use of MS Office Applications, particularly Excel
Ability to translate and effectively analyze large data sets
Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team

What we offer:

Affordable medical plan options
401(k) plan with company matching contributions
Employee stock purchase plan
No-cost wellness programs including screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Free parking

Additional Information:

Job Posted:
November 07, 2025

Expiration:
November 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Supervisor, Revenue Cycle