Supervisor, Revenue Cycle, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

43888.00 - 102081.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Supervise and coach Clinical Reimbursement Specialists, providing guidance and performance feedback
Oversee the Medicare patient qualification process, ensuring all documentation and eligibility criteria are met
Monitor team productivity and quality metrics, implementing process improvements as needed
Ensure compliance with all Medicare regulations and CVS Health policies
Collaborate with cross-functional teams (clinical, billing, compliance) to resolve complex cases
Develop and deliver training on Medicare qualification standards and regulatory updates
Handle escalations related to patient qualification or reimbursement issues
Prepare and present regular reports on team performance and compliance status

Requirements:

5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections
1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel
Verifiable High School Diploma or GED is required
Bachelor’s Degree is preferred

Nice to have:

2+ years of supervisory experience in healthcare reimbursement or medical insurance/billing
Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative
Home healthcare experience
Experience in managing projects involving the collaboration, motivation, and cooperation of a wide variety of people with whom there is no direct reporting relationship
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
Strong written and verbal communication skills

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 13, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Supervisor, Revenue Cycle