Supervisor, Residential Dining

• Supports the day-to-day operations of a residential dining location
• Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team of represented, agency, and student staff
• Directly supervises employees, trains, assists with scheduling, and manages a residential dining operation, acting as a liaison between students, staff, and the dining management team
• Supports and oversees the daily operations of a retail/convenience store dining location
• Maintains accurate records of operational procedures and inventory procedures
• Works closely with leaders and peers to plan and implement special promotions, retail item updates, or events that enhance the customer experience
• Assists with monitoring and assessing customer flow, adjusting staffing levels and operational procedures to meet demand
• Ensures efficient and timely service at all times
• Assists leader with building a positive work environment
• Conducts routine operational meetings with student employees in the absence of the leader
• Directly supervises student employment staff to ensure excellent customer service and productivity
• Ensures student employment staff is properly trained on food safety, equipment use, and customer service standards
• Trains staff as required
• Interviews, hires, and orients and trains new student employees
• Recognizes student employees
• Assists with planning work schedules and ensures adequate daily staffing for areas of responsibility
• Acts as the primary performance manager in evaluating student employment performance, with input from other leaders as required
• Performs disciplinary action as required, up to and including discharging subordinates when necessary
• Assists with inventory control, product ordering, and restocking of food and supplies
• Ensures items are always stocked and available for sale
• Manages point-of-sale drawers, handles transactions, and assists with daily reconciliation of registers
• Maintains financial records of transactions and reports discrepancies when necessary
• Makes financial recommendations to the manager based on operations for the annual capital budget process
• Maintains cleanliness and organization of retail location
• Ensures adherence to all food safety and sanitation guidelines
• Ensures sanitation requirements, quality standards, and department goals are met and the work is completed in a timely and cost-effective manner
• Participates in collecting quality control and quality assurance data to meet requirements of the Department of Health and departmental standards
• Provides a welcoming and friendly environment for students, faculty, and staff
• Resolves customer complaints or concerns in a professional and efficient manner
• Coordinates maintenance of retail-service equipment in the dining unit

• High school diploma or equivalent and 3 years of experience in a retail, food services, or dining operations role required
• Ability to lead and manage others required
• Excellent communication and interpersonal skills required
• Excellent customer service required
• Ability to handle multiple tasks simultaneously required
• Strong organizational skills and attention to detail required
• Basic knowledge of food safety standards and point-of-sale handling procedures required
• Ability to train, motivate, and develop staff required
• Ability to work flexible hours, including evenings and weekends, based on operational needs required
• Serv-Safe and other applicable certifications within 12 months of hire required

Associate Degree in Business Management, Hospitality Management, a food-related service, or related field and experience in a leadership position preferred