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Supervisor, Residential Dining

United States of America, Rochester Employment contract 23.06 - 32.29 USD / Hour · Job Posted March 08, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Supports the day-to-day operations of a residential dining location
  • Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team
  • Directly supervises employees, trains, assists with scheduling, and manages a residential dining operation, acting as a liaison between students, staff, and the dining management team
  • Supports and oversees the daily operations of a residential dining location
  • Maintains accurate records of operational procedures and inventory procedures
  • Works closely with leadership and peers to plan and implement menu updates, events, or special promotions
  • Assists with monitoring and assessing customer flow and operational procedures to meet demand
  • Ensures efficient and timely service at all times
  • Assists leader with building a positive work environment
  • Conducts routine operational meetings in the leader’s absence
  • Directly supervises staff to ensure excellent customer service and productivity
  • Ensures staff is properly trained on food safety, equipment use, and customer service standards
  • Trains staff as required
  • Interviews, hires, and orients and trains new employees
  • Recognizes employees
  • Assists with planning work schedules and ensures adequate daily staffing
  • Evaluates employee performance with input from other leaders as required
  • Performs disciplinary action as needed
  • Attends employee grievances and unemployment hearings as requested
  • Assists with inventory control, product ordering, and restocking of food and supplies
  • Maintains financial records and assists with the daily reconciliation of point-of-sale transactions and reports discrepancies
  • Makes financial recommendations to leadership based on operations for the annual capital budget process
  • Maintains cleanliness and organization of a residential dining location
  • Ensures adherence to all food safety and sanitation guidelines
  • Ensures sanitation requirements, quality standards, and department goals are met
  • Participates in collecting quality control and quality assurance data
  • Provides a welcoming and friendly environment for students, faculty, and staff
  • Resolves customer complaints or concerns professionally and efficiently
  • Coordinates maintenance of equipment in the dining unit

Requirements

  • High school diploma or equivalent
  • 3 years of experience in a food services or dining operations role
  • Ability to lead and manage others
  • Excellent communication and interpersonal skills
  • Excellent customer service
  • Ability to handle multiple tasks simultaneously
  • Strong organizational skills and attention to detail
  • Basic knowledge of food safety standards and point-of-sale handling procedures
  • Ability to train, motivate, and develop staff
  • Ability to work flexible hours, including evenings and weekends, based on operational needs
  • Serv-Safe and other applicable certifications within 12 months of hire required

Nice to have

  • Associate Degree in Business Management, Hospitality Management, a food-related service, or related field
  • Experience in a leadership position

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