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Job Responsibility:
Supports the day-to-day operations of a residential dining location
Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team
Directly supervises employees, trains, assists with scheduling, and manages a residential dining operation, acting as a liaison between students, staff, and the dining management team
Supports and oversees the daily operations of a residential dining location
Maintains accurate records of operational procedures and inventory procedures
Works closely with leadership and peers to plan and implement menu updates, events, or special promotions
Assists with monitoring and assessing customer flow and operational procedures to meet demand
Ensures efficient and timely service at all times
Assists leader with building a positive work environment
Conducts routine operational meetings in the leader’s absence
Directly supervises staff to ensure excellent customer service and productivity
Ensures staff is properly trained on food safety, equipment use, and customer service standards
Trains staff as required
Interviews, hires, and orients and trains new employees
Recognizes employees
Assists with planning work schedules and ensures adequate daily staffing
Evaluates employee performance with input from other leaders as required
Performs disciplinary action as needed
Attends employee grievances and unemployment hearings as requested
Assists with inventory control, product ordering, and restocking of food and supplies
Maintains financial records and assists with the daily reconciliation of point-of-sale transactions and reports discrepancies
Makes financial recommendations to leadership based on operations for the annual capital budget process
Maintains cleanliness and organization of a residential dining location
Ensures adherence to all food safety and sanitation guidelines
Ensures sanitation requirements, quality standards, and department goals are met
Participates in collecting quality control and quality assurance data
Provides a welcoming and friendly environment for students, faculty, and staff
Resolves customer complaints or concerns professionally and efficiently
Coordinates maintenance of equipment in the dining unit
Requirements:
High school diploma or equivalent
3 years of experience in a food services or dining operations role
Ability to lead and manage others
Excellent communication and interpersonal skills
Excellent customer service
Ability to handle multiple tasks simultaneously
Strong organizational skills and attention to detail
Basic knowledge of food safety standards and point-of-sale handling procedures
Ability to train, motivate, and develop staff
Ability to work flexible hours, including evenings and weekends, based on operational needs
Serv-Safe and other applicable certifications within 12 months of hire required
Nice to have:
Associate Degree in Business Management, Hospitality Management, a food-related service, or related field