Supervisor, Reservations Contact Center Job at Six Flags New England (Sandusky)

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Assistant Call Center Manager

At The Ritz-Carlton, Doha, we are currently seeking passionate individuals to jo...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Reservations Agent

Serve guests from around the world as they embark on their travel journey. Creat...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Reservations Agent

Serve guests from around the world as they embark on their travel journey. Creat...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests and support of basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
ensure personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Supervisor, Reservations Contact Center

Six Flags New England

Location:
United States , Sandusky

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 14, 2026

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