Supervisor, Reservations Contact Center Job at Six Flags New England (Sandusky)

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Customer Service Rep

We are seeking a detail-oriented and customer-focused professional to support da...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous contact center or call center customer service experience required
Strong multitasking skills with the ability to manage multiple systems and customer interactions efficiently
Excellent verbal and written communication skills with a polished and professional demeanor
Basic proficiency in Microsoft Office applications
Ability to provide high-quality customer support in a fast-paced environment
Strong problem-solving skills and attention to detail
Comfortable working in a full-time remote environment
Must be eligible to work remotely in one of the following states: Arkansas, Arizona, Colorado, Florida, Louisiana, Minnesota, Texas, or Wisconsin

Job Responsibility

Perform daily production work related to processing bookings in internal systems and subordinate systems with a high degree of accuracy and quality
Process reservations, revisions, cancellations, booking notes, and all other booking-related activities using the reservation system
Apply company policies and procedures effectively to all bookings
Deliver exceptional guest service across all communication channels in a professional, calm, and courteous manner
Serve as the primary point of contact for service-related inquiries via phone, email, and website chat
Support departmental revenue goals by identifying opportunities to upsell or add value to existing bookings
Provide backup support for reservation sales calls during peak periods as directed by management
Maintain strong knowledge of the company’s products and services
Communicate issues, concerns, and recommended resolutions to the supervisor in a timely manner
Assist guests and travel advisors with troubleshooting related to online account access and other external systems

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Fulltime

Spa Supervisor

Responsible for monitoring, overseeing, and administering the day-to-day Spa ope...

Location

United States , Albuquerque

Salary:

18.76 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
Excellent customer service
Able to lead and mentor a team
Have interpersonal skill to deal effectively with all business contacts
Professional appearance and demeanor
Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
High School Diploma or GED
Three (3) months cash handling experience
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation

Job Responsibility

Resolves external guest issues and problems in a timely and professional manner, on behalf of management
Maintains inventory of spa materials, retail offerings, and other operational supplies
Assists with opening/closing duties of the spa, pool area, and fitness center
Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation
Ensures guest satisfaction and comfort throughout the spa experience
Ensures all staff performance is in compliance with all spa protocols and policies
Creates and promotes the ambiance for relaxation
Assists in maintaining and organizing the dispensary
Maintains records of repairs needed for fitness center equipment
Responds to emergencies and guest complaints

What we offer

Comprehensive Benefits package
matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
opportunities for Community Engagement

Fulltime

Security GSOC Shift Supervisor

Allied Universal® is hiring a Security GSOC Shift Supervisor. The Security GSOC ...

Location

United States , Cupertino

Salary:

40.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of two (2) years of technical writing experience
Minimum of two (2) years of verifiable security experience
Minimum of two (2) years of verifiable Global Security Operation Center experience
Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard
Service in auxiliary police or police cadets
Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
Technical writing skills

Job Responsibility

Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
Update the GSOC Operator schedule
ensure coverage for all openings and callout
notify the Account Manager if there are any open posts that cannot be covered
Ensure all GSOC activities comply with local, national, and international laws and client regulations
Conduct regular audits and assessments to identify area of improvement
Ensure all training requirements are met for all operators
complete training checklists for new hires and when retraining operators
Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Admissions Coordinator

The primary purpose of your job position is to assist the Admissions Director in...

Location

United States , Daytona Beach

Salary:

Not provided

Solaris Healthcare

Expiration Date

Until further notice

Requirements

Must be able to read, write, speak, and understand the English language
Must possess the ability to make independent decisions when circumstances warrant such action
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served
Must be a supportive team member, contribute to and be an example of team work and team concept
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public
Must possess leadership ability and willingness to work harmoniously with and supervise other personnel
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities
Must be able to relate information concerning a residents condition
Must not pose a direct threat to the health or safety of other individuals in the workplace

Job Responsibility

Completes all assigned tasks in a timely manner as instructed by supervisor
Adheres to work schedules in completing and performing assigned tasks
Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare
Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity
Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services
Notifies facility when late arrival to or absence from work according to established center policy
Adheres to established employee policies
Adheres to established dress code
Meets acceptable center attendance requirements

What we offer

Affordable Health, Dental & Vision Insurance (family options included)
Advanced Pay -get paid when YOU want
401k with Company Match -plan for your future
Generous ETO, Holidays & Sick Time -we value work life balance
Tuition Reimbursement -invest in your growth
Life Insurance & Disability Coverage -peace of mind for you & your family
Uniforms Provided & Perks Programs -we've got your covered
Shift Differentials depending on location, position & shift

Parttime

Admissions Coordinator

Solaris HealthCare Daytona is now hiring. We are looking for caring and compassi...

Location

United States , Daytona Beach

Salary:

Not provided

Solaris Healthcare

Expiration Date

Until further notice

Requirements

Must be able to read, write, speak, and understand the English language
Must possess the ability to make independent decisions when circumstances warrant such action
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served
Must be a supportive team member, contribute to and be an example of team work and team concept
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public
Must possess leadership ability and willingness to work harmoniously with and supervise other personnel
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities
Must be able to relate information concerning a residents condition
Must not pose a direct threat to the health or safety of other individuals in the workplace

Job Responsibility

Assist the Admissions Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information and assistance to the nursing center
Complete all assigned tasks in a timely manner
Adhere to work schedules
Cooperate with department personnel
Create and maintain an atmosphere of warmth, personal interest and positive emphasis
Treat residents, family members, visitors and fellow employees with courtesy, respect and dignity
Meet with Supervisor on a regular basis
Notify facility when late arrival to or absence from work
Adhere to established employee policies and dress code
Meet acceptable center attendance requirements

What we offer

Affordable Health, Dental & Vision Insurance (family options included)
Advanced Pay -get paid when YOU want
401k with Company Match -plan for your future
Generous ETO, Holidays & Sick Time -we value work life balance
Tuition Reimbursement -invest in your growth
Life Insurance & Disability Coverage -peace of mind for you & your family
Uniforms Provided & Perks Programs -we've got your covered
Shift Differentials depending on location, position & shift

Parttime

Admissions Coordinator

Solaris HealthCare Daytona is now hiring. We are looking for caring and compassi...

Location

United States , Daytona Beach

Salary:

Not provided

Solaris Healthcare

Expiration Date

Until further notice

Requirements

Must be able to read, write, speak, and understand the English language
Must possess the ability to make independent decisions when circumstances warrant such action
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served
Must be a supportive team member, contribute to and be an example of team work and team concept
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public
Must possess leadership ability and willingness to work harmoniously with and supervise other personnel
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities
Must be able to relate information concerning a residents condition
Must not pose a direct threat to the health or safety of other individuals in the workplace

Job Responsibility

Completes all assigned tasks in a timely manner as instructed by supervisor
Adheres to work schedules in completing and performing assigned tasks
Cooperates with department personnel to ensure services can be adequately maintained to meet the needs of residents
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare
Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity
Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services
Notifies facility when late arrival to or absence from work according to established center policy
Adheres to established employee policies
Adheres to established dress code
Meets acceptable center attendance requirements

What we offer

Affordable Health, Dental & Vision Insurance (family options included)
Advanced Pay -get paid when YOU want
401k with Company Match -plan for your future
Generous ETO, Holidays & Sick Time -we value work life balance
Tuition Reimbursement -invest in your growth
Life Insurance & Disability Coverage -peace of mind for you & your family
Uniforms Provided & Perks Programs -we've got your covered
Shift Differentials depending on location, position & shift

Fulltime

Admissions Coordinator

Solaris HealthCare Daytona is now hiring. We are looking for caring and compassi...

Location

United States , Daytona Beach

Salary:

15.00 USD / Hour

Solaris Healthcare

Expiration Date

Until further notice

Requirements

Must be able to read, write, speak, and understand the English language
Must possess the ability to make independent decisions when circumstances warrant such action
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served
Must be a supportive team member, contribute to and be an example of team work and team concept
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public
Must possess leadership ability and willingness to work harmoniously with and supervise other personnel
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities
Must be able to relate information concerning a residents condition
Must not pose a direct threat to the health or safety of other individuals in the workplace

Job Responsibility

Assist the Admissions Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information and assistance to the nursing center
Completes all assigned tasks in a timely manner as instructed by supervisor
Adheres to work schedules in completing and performing assigned tasks
Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare
Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity
Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services
Notifies facility when late arrival to or absence from work according to established center policy
Adheres to established employee policies
Adheres to established dress code

What we offer

Affordable Health, Dental & Vision Insurance (family options included)
Advanced Pay -get paid when YOU want
401k with Company Match -plan for your future
Generous ETO, Holidays & Sick Time -we value work life balance
Tuition Reimbursement -invest in your growth
Life Insurance & Disability Coverage -peace of mind for you & your family
Uniforms Provided & Perks Programs -we've got your covered
Shift Differentials depending on location, position & shift!

Parttime

Select Country

Supervisor, Reservations Contact Center

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Supervisor, Reservations Contact Center

Supervisor, Reservations Contact Center

Customer Service Rep

Spa Supervisor

Security GSOC Shift Supervisor

Admissions Coordinator

Admissions Coordinator

Admissions Coordinator

Admissions Coordinator

Our AI answers in your language